Legal
Last updated: 2026-09-06
All payments for Tholafind Plus are processed by Paddle.com Market Limited, who acts as the Merchant of Record for every transaction. This means Paddle, not Tholafind, handles the actual charge to your card and the mechanics of issuing any refund. Refunds are still requested through us or through Paddle’s own customer portal — either way, this policy explains what to expect.
Tholafind’s Free plan never charges you anything, so nothing in this policy applies until you choose to upgrade to Plus.
You can cancel your Plus subscription anytime from your account page or through Paddle’s billing portal. Cancelling stops future billing, but doesn’t refund the current billing period — your Plus access continues until the end of the period you’ve already paid for, and your account then reverts to Free.
If you’re unhappy with Plus, contact us within 14 days of being charged and we’ll review your request. We consider things like whether you’ve had genuine use of the plan and the reason for the request, and we aim to be reasonable rather than rigid about it.
Beyond that 14-day window, charges are generally non-refundable, except where required by the law of your country of residence — some jurisdictions guarantee refund rights that this policy doesn’t override.
Repeated refund requests on the same account, or requests that appear to be abusing this policy (for example, using Plus fully for a period and then requesting a refund every cycle), may be declined.
Email us at support@tholafind.com with the email address on your account and the reason for your request, or use the link in your Paddle receipt email to go directly to Paddle’s support. We typically respond within a few business days.
Tholafind helps you find items on other marketplaces and retailers — it doesn’t sell those items itself. If you buy something from a listing you found through Tholafind, that purchase is between you and the seller on that site, and their own refund and return policy applies, not this one.
We may update this policy from time to time. Material changes will be posted here with an updated “Last updated” date.
Questions about billing or refunds? Reach us at support@tholafind.com.